Billing
This page explains how SuperSpace charges for your services: how charges are grouped into billing buckets that bill on a regular cycle, how tiered volume discounts lower your per-unit price as you grow, and what happens to your money when you downgrade or cancel — SuperSpace issues a credit you can put toward future charges rather than locking up what you've already paid.
Where to find this in the dashboard
Everything below lives under Billing in your account. The Billing area has five tabs: Overview, Orders, Invoices, Subscriptions, and Credit Notes. The Overview tab is where you'll see your Credit Balance and your Active Subscriptions at a glance.
How charges are grouped: billing buckets
Each thing you pay for on a recurring basis — a WordPress site, a domain renewal — is tracked as a subscription. Rather than send you a separate invoice for every subscription, SuperSpace groups subscriptions that bill in the same period into a billing bucket, and charges the whole bucket together. The result is fewer invoices and a predictable billing date.
There are two kinds of bucket:
| Bucket | What goes in it | When it bills |
|---|---|---|
| Monthly | Your monthly recurring items | One shared monthly cycle for the account |
| Annual | Your annual items | Grouped by the month they renew in |
Domain renewals are placed in the bucket that matches the month the domain renews, which is computed back from the registry expiry date with a buffer so the renewal is invoiced ahead of the deadline. Each item keeps its own renewal date inside the shared bucket, so co-grouping items never changes when an individual item actually renews — it only changes when you're charged for it.
Per-site billing term
The billing term — monthly or annual — is set per site, not for the whole account. Different sites on the same account can be on different terms, and each one lands in the matching bucket. You choose a site's term on its plan screen using the Monthly / Annual toggle (then Apply); the toggle only appears when the site's plan offers both terms.
You can review your recurring items and their next charge dates on the Subscriptions tab. The Overview tab summarizes your soonest charge under Active Subscriptions (shown as a Next due amount and date).
Tiered volume discounts
SuperSpace pricing is tiered by quantity: the more of a given item your account owns, the lower the per-unit price can be. Each tier has a quantity threshold; once your owned count reaches a tier's threshold, items priced at that tier use the tier's (lower) rate.
A few things worth knowing:
- Tiers are evaluated per account against how many of an item you own.
- Some plans add tier boosts — owning enough of one kind of item can price a related item as if you owned extra units of it. This is how a plan can reward overall scale, not just the count of one single product.
- Volume tiers are configured by your plan. If you're on a reseller or agency plan, the specific thresholds and rates are defined by that plan.
Why your per-unit price may differ from a published rate
The price you see at checkout reflects the tier your account currently qualifies for. As you add or remove sites, a future order may resolve to a different tier — so the same product can show a different unit price than it did on a previous order.
Downgrading or canceling issues a credit
When you downgrade (resize a site to a smaller plan) or cancel a service that you've already prepaid for, SuperSpace doesn't simply keep the unused portion. Instead it calculates the unused, prepaid time remaining in the current term and issues that amount back to you as account credit.
That credit lands in two places you can see:
- Credit Balance (Billing → Overview) — the Available credit figure. This is a running balance held on your account.
- Credit Notes (Billing → Credit Notes) — a record of each credit issued, described as "Refunds and adjustments issued against your invoices." You can open any credit note and download a PDF.
How the credit gets used
Available credit is applied automatically to your next charges — you don't redeem a code. The next time an invoice is generated (a renewal, a new order, an upgrade), your available credit is drawn down against the amount due before any card is charged. On a paid invoice this shows as Account credit applied, and the remainder is the Balance due.
What does and doesn't generate a credit
- Prepaid hosting that you cancel or downgrade mid-term: the unused portion of the term is credited.
- Domains are non-refundable. Canceling or losing a domain does not mint a credit, even if the renewal subscription is torn down early.
- A credit is a balance on your account, not a refund to your card. It offsets future charges rather than returning money to your payment method.
The credit for an early downgrade or cancellation is calculated and posted after the change is confirmed, then shown as your Available credit on the Overview tab and as an entry on Credit Notes — rather than as a "you'll receive X" amount previewed on the confirmation screen.
Where you start a downgrade or cancellation
These are per-site actions, not steps you take from the Billing area. Both start from inside the site itself, from the My Site dropdown in the sidebar:
- Downgrade — open the site's Resize screen. It shows your Current Plan; Choose a smaller plan and Continue to apply the change. (The Cancel button on this screen simply discards your changes and returns you to the site — it does not cancel the service.)
- Cancel / delete the site — this is a separate action on the site's settings page, where a Delete control opens a confirmation before the site is torn down. Tearing down a prepaid site mid-term is what triggers the unused-time credit described above.
Canceling a subscription vs. changing its payment method
The Subscriptions tab lets you view a subscription and change which saved card pays for it, but it is not where you cancel a service. Canceling is driven from the site itself (above), because deleting the site is what determines the credit you're owed.
Invoices, payment methods, and unpaid balances
- Your past charges are on the Invoices tab — see Viewing your invoices for how to find, filter, and download them.
- Automatic renewals need a card on file — see Adding a payment method.
- The Overview tab flags Overdue Invoices and Unpaid Invoices when you have any, with a Pay now action.
Unpaid invoices can suspend a service
If an invoice goes unpaid past its due date, the related service can be suspended until payment is settled. Keep a valid payment method on file and clear overdue invoices promptly. While a service is suspended for non-payment, some actions on it are blocked.
Workspaces and shared billing
If your account is a parent of other workspaces, billing can be consolidated: the parent's Overview, Invoices, Subscriptions, and Credit Notes tabs include the items from workspaces that bill through it, and a Workspace column appears so you can tell them apart. A child workspace whose billing is handled by a parent shows a notice pointing you to the parent workspace to manage invoices, payment methods, and subscriptions.
For developers
The same subscriptions are available through the API if you're building an integration — see the Subscriptions API for the read endpoints and field shapes. As a quick check of an account's subscriptions:
curl -H "Authorization: Bearer $SUPERSPACE_TOKEN" -H "X-Auth-Account: $ACCOUNT_ID" \
https://control.superspace.nl/api/subscriptions
Credit is held in your billing provider
Your Available credit is the credit balance on your account with SuperSpace's payment processor. Credit notes you see in the dashboard mirror the credits issued there, which is why a credit reduces a future invoice automatically rather than appearing as a separate payout.